Getting Your Site Ready
Two things need to be ready before your spa arrives: the base it sits on and the power it runs on. Your owner's manual lists the details for your model.
1. A level base
A filled spa is very heavy, so it needs a level base. Some models need a reinforced concrete pad at least four inches thick, such as the Hot Spring Grandee® and Envoy®. A deck can work for others if it is rated for the filled weight. Your model's pre-delivery instructions say which base it needs.
2. The right power
Hot Spring asks that its spas be wired to local electrical code by an experienced, licensed electrician. Endless Pools swim spas need a licensed electrician too. Ask us which circuit your model needs.
3. Delivery day
Our operations team contacts you to set a weekday for delivery. Before then, walk the path to the spa's spot and tell us about gates, slopes, decks, meters, or air conditioners along the way. Spas can't be carried up stairs, so a deck on a second story or higher usually needs a crane.
Frequently Asked Questions
Quick answers about delivery.
How far do you deliver?
Up to 80 miles from each showroom. Additional zone fees may apply beyond that area.
Do you deliver to every city on your locations page?
Yes. Every city on our locations page is inside our delivery range.
Can you take away my old hot tub?
Yes. When you schedule delivery, tell us if we are removing an old hot tub, swim spa, or sauna.
Is delivery included in the price?
Inside our service area, up to 80 miles from the showroom, delivery comes without an extra charge. Beyond that area, an additional zone fee applies.
