Our Family Serving Tennessee Since 2003!
Everyone I have dealt with at Hot Spring Spa is very professional and courteous… And I love my hot tub! Whenever I finish with a session of relaxing in it, I climb out and always notice that my usual aches and pains are practically gone! If I had known how nice it is to own my own hot tub, I would have purchased one years ago!
Jim Beam
We had been looking around town for a hot tub. We have seen a commercial, and that's what made us stop in. Cindy made us feel comfortable with looking around, answering questions, and even offered to let us get in one with water. We got it down to 2 spas that we liked, and she helped us make the right choice. Cindy has been so helpful with getting the placement to the water correct. If we have questions, she's happy to answer. Would recommend them 100 times over.
Sherry Haas
I’ve had my Spa for about a month now, and I couldn’t be happier! From the moment it was set up, it’s been an absolute game changer. The installation process was surprisingly easy, and the team that came to set it up was professional and efficient. A huge thanks to Frank, the salesperson, who made the entire buying experience so enjoyable. Frank is hands-down the best salesperson I’ve encountered—since Dwight Schrute (yes, I said it). Frank’s knowledge about hot tubs is unparalleled, and his enthusiasm for matching customers with the perfect model is contagious. He answered all my questions with patience, gave me all the info I needed to make the right choice, and was never pushy. The whole experience felt more like a partnership than a sale, and I truly appreciate his honest, no-pressure approach.
Michael Miller
I have owned a hot tub for just over 3 years, from Hot Springs Spas in Lebanon, TN. I cannot begin to say enough wonderful things about the sales office, when we initially purchased the hot tub. But, I am writing this review for the service department.... Chandley and Nathan were amazing to handle a second issue with our hot tub after it was already serviced, just a few days ago. The first call was scheduled within a day, work completed neatly and pretty quick by Nathan. For the second call, today, the response time was incredible, because we were expecting very cold temps, they squeezed us in at the end of their day. They arrived promptly each time, listened to the issue and went right to work. All In all, hot tub is working fabulously once again. Thank you all so much!
Danielle Turner
I have been a customer with Hot Springs for 30 years and I have always had great service and great people. This week that went above and beyond to get a new encasement for my Hot Springs Solano . Mary Ann from Watkins helped me find the encasement, which are no longer made .. She alerted Chadley and Jesse Ann at Hot Springs that she found the cover, She shipped it to Lebanon, Jesse Ann called my on Dec 23rd and drove from Lebanon to Nashville to get it to be before Christmas!! That was a great present and also above and beyond amazing customer service. I can't say enough about how grateful I am to all at Hot Springs of Music City.
Kent Blazy
Been a customer for 5 years now, just love Hot Springs of Music City. Our Spa is perfect, zero issues, just ordered a new cradle cover, they installed it fast! Best part of Hot Springs is not just the low prices, not just the top quality, not just the beauty of the spa itself, but THE PEOPLE that work there. From the Ladies in the showroom, to the Men they always send out to conduct my maintenance and install my new bells whistles on my spa (cover, salt water system, etc.), to the Ownership Team, they are the BEST people, so fun to talk to, and they are local here in my town. I love spending LOCAL MONEY and I love Hot Springs, we are Hot Springs Of Lebanon Lifers.When I build my edition I will be ordering a new, BIG spa for inside the house! Then I will have 2 Hot Springs Spas. Such a great addition to the property. Hot Springs Spas, Second to None!
Peron Hopes
CONNER! He's absolutely fantastic. We love our new Jetsetter LX. We have had our original Hot Spring for 24 years and thought briefly about buying a cheaper brand but really glad we didn't. The dealership gave us great service. Just go there and do it. Jdk
Jeffrey R
Our recent purchase of a new hot tub from Hot Spring Spas of the Upper Cumberlands was by far our most pleasant big ticket purchase ever! Logan Hardin is as knowledgeable about the products she sells as any other salesperson I’ve ever met. From the moment we met her until the deal was completed she made us feel like we were the most important people in the world. She is fantastic! Don’t hesitate to visit Hot Spring Spas of the Upper Cumberlands and you won’t regret asking for Logan!
Curt Boston
Expertise & Experience Since 2003
Premium Hot Tub and Sauna Brands & Selection
Personalized Customer Service
Local, Trusted & Community-Focused
100% Employee-Owned Business
As a 100% Employee Owned business, we’re committed to doing right by our customers, our community, and our team. Our staff provide honest, friendly advice and will never feel pressured to purchase a product or service.
With 5 beautiful showrooms in Franklin, Lebanon, Murfreesboro, Knoxville and Crossville, we have everything you need to improve your health and wellness, including industry-leading, energy-efficient Hot Spring® Spas, Freeflow® Spas, Endless Pools™ Fitness Systems, TylöHelo Saunas, Covana Covers, accessories, and water care products.
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