Your privacy is very important to us. This Privacy Policy explains how Hot Tubs of Tennessee (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information you provide to us through our website, our web forms, our text messaging program, and our stores. By using our website or providing us with your information, you agree to the practices described in this Policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you use our website. This may include:
- Contact information — your name, mailing address, email address, and phone number (including mobile number).
- Communication preferences — your consent to receive calls, emails, or text messages from us.
- Transaction and inquiry information — details about the products or services you request, such as pricing requests, financing inquiries, test soak or consultation bookings, and purchase history.
- Payment and financing information — information necessary to process a purchase or financing application (handled through our secure payment and financing providers).
- Website usage information — data collected automatically through cookies and similar technologies, such as your IP address, browser type, pages viewed, and the date and time of your visit.
We collect personal information by lawful and fair means and, where appropriate, with your knowledge or consent. Before or at the time of collecting personal information, we identify the purposes for which the information is being collected.
2. How We Use Your Information
We collect and use personal information solely to fulfill the purposes we specify and for other compatible purposes, unless we obtain your consent or are required by law. Specifically, we use your information to:
- Respond to your requests for pricing, financing, consultations, test soaks, and other inquiries.
- Process orders, purchases, and financing applications.
- Provide customer service, warranty support, and service scheduling.
- Send you appointment reminders, order and service updates, and account notifications.
- Send you promotional offers, financing events, and marketing communications where you have agreed to receive them.
- Improve our website, products, and services.
- Comply with applicable laws and regulations.
We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law.
3. SMS / Text Messaging Program
By providing your mobile phone number and opting in through one of our web forms or in-store, you consent to receive text messages (SMS/MMS) from Hot Tubs of Tennessee. These messages may include appointment reminders, order and service updates, customer care, and promotional offers.
- Message frequency varies depending on your interactions with us.
- Message and data rates may apply, depending on your mobile carrier and plan.
- To opt out at any time, reply STOP to any message you receive from us. You will receive a confirmation that you have been unsubscribed and will no longer receive text messages from us.
- For help, reply HELP or contact us using the information in the “Contact Us” section below.
- Carriers are not liable for delayed or undelivered messages.
SMS consent is not shared with third parties. No mobile information or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services (such as text messaging platform providers) is permitted only to the extent necessary to operate the messaging program; these providers may not use the information for any other purpose.
4. How We Share Your Information
We do not sell your personal information. We share personal information only as described below:
- Service providers — with trusted third parties who perform services on our behalf, such as our website host, text messaging platform, email and CRM providers, payment processors, and financing partners. These providers are permitted to use your information only to perform services for us.
- Manufacturers and warranty partners — with product manufacturers or warranty administrators where necessary to fulfill a purchase, delivery, or warranty claim.
- Legal and safety — when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
As stated above, SMS/text messaging opt-in consent and mobile phone numbers collected for text messaging are never shared with third parties or affiliates for their own marketing purposes.
5. Data Security
We protect personal information with reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and improve your experience. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.
7. Third-Party Links
Our website may contain links to other sites that are not operated by us. We are not responsible for the content or privacy practices of those sites, and we encourage you to review their privacy policies. Use of any linked site is at your own risk.
8. Your Choices and Rights
You may:
- Opt out of text messages at any time by replying STOP.
- Unsubscribe from marketing emails using the link in any email.
- Request access to, correction of, or deletion of your personal information by contacting us using the details below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the revised Policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Hot Tubs of Tennessee 3820 Peavine Rd, Crossville, TN 38571 Phone: (931) 484-4497
We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of your personal information is protected and maintained.
